All businesses should have an AI policy, HR experts warn

With the AI genie firmly out of the bottle, HR experts are urging all employers to draw up an AI policy – and fast!

Peter Jones, Managing Director at Swindon-based HR Dept, said while AI was potentially a fantastic tool for businesses, if used unchecked it could spell disaster.

“At HR Dept, we’re increasingly being asked about AI, its role in the workplace, and whether businesses should adopt an AI policy, in the same way that they have policies on areas such as parental leave, flexible working, or health and safety,” said Peter.

“AI is not something that can be put back in the box, so one way or another it will have a relevance. Our advice is to embrace this emerging technology and recognise that it can be a useful resource.”

But Peter warned use of AI was not without danger – hence the need for an AI policy.

“It’s important to bear in mind that AI – without limits – presents a number of risks, not least to data protection, accountability, transparency and ethical conduct. Drawing up an AI policy will help mitigate these risks.”

Peter said a policy should be bespoke to each business but would include common elements, such as details of what training will be provided on how to use AI tools responsibly and the risks associated with misuse. It should also cover who within the business is allowed to use AI, and who isn’t.

Peter added: “A policy should clearly communicate what the expectations are within the business in terms of the use of AI, including what is acceptable use and what isn’t. For example, tasks which have a legal or financial consequence and tasks requiring the input of confidential information or personal data are likely to be ruled out.

“It is also important to clearly outline communication lines for queries with AI and keeping management informed on what is it being used for - before using it! There is a need to maintain oversight.

“We are very happy to chat through AI policies with employers, and advise on what areas they should cover.”

The HR Dept Swindon, North Wiltshire and East Cotswolds are HR specialists supporting clients in a range of sectors - including manufacturing, IT and tech, and trades – and work with businesses across Swindon, Chippenham, Hungerford, Marlborough, Calne, Devizes, Burford, Lechlade and Carterton.

For more information about the HR Dept Swindon, North Wiltshire and East Cotswolds, visit https://www.hrdept.co.uk/swindon-north-wiltshire-east-cotswolds/, email Managing Director Peter Jones: [email protected] or call 01793 683 398.