New IT business comes to town

Entrepreneur Chris Goodchild has set up his own IT business SupportWise after becoming disillusioned working for companies using outsourced call centres with little personal service.

The 30-year-old IT specialist has moved to Swindon after working overseas for several years for brands including Marks & Spencer. 

Chris said: “Swindon is a great place to commit to setting up my own business. I recognise the potential of the town as the economic hub of Wiltshire and one of the most economically active places in the South West. For me, Swindon it was the perfect choice and avoided having to live in London.”

Chris has had a varied career working in customer focused jobs including becoming manager of a Co-op store in Old Windsor. At 24, he moved to France where he worked with Marks & Spencer in various roles before working in the head office supporting their IT department. After redundancy four years later, he moved to Canada working with a large IT company again as a dedicated support representative.

He returned to the UK last year while still working for the Canadian company and then decided it was time to go it alone. 

“I firmly believe that the human touch has largely gone from IT especially with customers being sent off to call centres, often outside of the UK. I believe in straightforward IT support with a human touch and a local base. I aim to build a small local team of dedicated IT professionals offering on hand, local support with no call centres based outside of the UK.

“My team and I are hoping to work with ambitious companies, often in professional services, who need technical support. I provide advice and expertise around their existing software, new software, can maintain their systems and processes so that clients can stay compliant and are protected from cyber crime.”

Chris grew up in Slough and has always been interested in IT. He started his career by gaining a BTEC National Diploma in IT. For more information about SupportWise visit https://supportwise.co.uk