TGt Meets...Richard Tydeman, Customer Service Manager at Black Nova Designs

Meet our latest TGt Meets...Richard Tydeman, Customer Service Manager at Black Nova Designs. Richard started working at Black Nova Designs in May 2020 when they came to the conclusion that they needed to be there for more customers and clients than ever before due to COVID-19 being so detrimental to many. Therefore, they hired a full time member of staff to help meet demands.

Tell us a little bit about yourself…

Prior to my current role I have enjoyed positions within various posts such as a Litigation Specialist, Commercial Analyst and the Estate Agency world.

What is your role at Black Nova Designs?

I am the customer service manager and it is my job to make sure that all clients receive an excellent service at all stages of their contact with the company. Due to my background I also absorb accounting work and a variety of technical duties.

What do you love most about working at Black Nova Designs?

They try to accommodate every request where possible so the limit of what can be achieved, designed and implemented is endless thus making it an interesting environment to work within. In addition, as a father of 2, it is also refreshing to find a company who not only understands that family life is important but actively helps its employees to maintain a healthy work / life balance.

What inspired you to fulfil a career in design and IT?

Personally, I liked the idea that I could be involved with a set of products and services that directly impact the success of another business. Whether it be by providing website services or tech support (MSP) you can actually see the positive outcomes of the work carried out.

What do you think makes Black Nova Designs different from any other design and IT company in Swindon?

They are a small family company who understand the constraints that smaller firms have but they are also able to offer a big and personalised service to the larger companies. Regardless of who the client is, the effort and dedication provided by the team is the same. Working for a family business who is driven to succeed for themselves, their family, their staff and importantly their clients makes for a successful company.

Describe Black Nova Designs in 3 words…

Ambitious, Professional, Focused.

How can Black Nova Designs help improve a business’s success?

Black Nova Designs offer a number of services and each have their benefits. For websites they will listen to a client’s requirements and offer constructive and direct advice to help the client build a brand using all the skills available to the company and staff. Hardware can be designed and built to help aid people working from home during these difficult times. Support can be provided for companies without their own tech support teams and CCTV projects are regularly implemented to help keep customers sites safe.

What do you enjoy doing when you’re not busy at work?

When outside work I enjoy watching movies/Netflix series, gaming and spending time with my family visiting the coast.

Find out more about Black Nova Designs HERE!