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Laura Lockyer demonstrates the customer check-in

Pebley Beach service centre introduces airport-style check-ins

Customers booking an MoT or service at Pebley Beach are to be given an airport-style check-in, to reduce the time they are waiting for their car to be examined.

The Swindon-based Hyundai and Suzuki dealership is challenging the industry standard, which sees all customers asked to bring their cars to the workshop first thing in the morning.

“Traditionally, customers are asked to have their car with us at 8am,” said managing director Dominic Threlfall.

“But that creates an expectation that their car will be looked at by one of our manufacture-trained technicians straight away, when in fact there may be 30 cars at the workshop on any given day.

“By offering customers check-in times, we can reduce queueing at first thing in the morning, and give our customers a more realistic expectation of when their car will be ready.”

Customers can also use the Pebley 360 app on their smartphones or web browser to check the progress of their vehicle.

Each car goes through five stages: Arrival, In Progress (during which time the customer is informed of any work that needs doing, along with the cost), Quality Control, Service Wash, and Ready for Collection.

Customers who do need to drop their car off first thing in the morning before heading off to work will still be able to do so.

All MoT and servicing customers are assigned their own parking space before arrival.

And for those happy to wait at the Paddington Drive showroom, Pebley offers an internet bar with free web access, and cafe area with TVs, magazines, free wifi, and complimentary hot and cold drinks and snacks.

For more information, or to book a service or MoT, log on to www.pebley.co.uk