Visitor, Volunteer & Groups Co-ordinator
We have an exciting opportunity to join us as our Visitor, Volunteer & Groups Co-ordinator here at Kelmscott Manor set in the idyllic surroundings of the West Oxfordshire Countryside.
Category: Admin Vacancies in Swindon
Job Type: Permanent
Salary: £20,912.50 (£22,730.97 per annum FTE)
PURPOSE OF THE JOB
To assist the Visitor & Volunteer Manager with all
aspects of the day-to-day running of Kelmscott Manor and volunteer activities
during its Open Season as well as volunteer administrative activities &
training during the Closed Season.
To be responsible for organising volunteer rotas and assist
with volunteer recruitment & training. To be responsible for the Group
visit bookings throughout the season, liaising with other staff as appropriate.
Working with the Business Development Manager, to be
responsible for the administration of the Supporter /Friends of Kelmscott Manor
scheme working with other staff to recruit and retain.
MAIN DUTIES AND RESPONSIBILITIES
Key responsibilities:
1. Admin &
Volunteers
- to assist with the recruitment and training of new
volunteers
- to be responsible for the online volunteer management
system including communication, rotas, and training documents
- to ensure that the volunteer rota is efficient for open
and group days
- to provide leadership and supervision of volunteers as
directed by the Visitor & Volunteer Manager
- to answer general enquiries and provide information on
Kelmscott Manor facilities.
- Group Bookings
- to be responsible for the timetabling of group visits and
ensure that all relevant information is sent to group leaders in advance of
their visit.
- to liaise with the
Tearoom Manager regarding pre-booked catering requirements.
- to liaise with the Administrator regarding invoicing etc.
- to liaise with the Visitor & Volunteer Manager
regarding volunteer cover for group visits.
- to be the main
point of contact for groups when they are on site.
2. Visitor Experience
& Operations
- to be responsible for opening and locking buildings on
site as required.
- to welcome and orientate visitors.
- to provide invigilation in the period rooms as required,
ensuring the security of the collections and responding to visitor
enquiries/feedback.
- to oversee volunteer rota changeovers during open days.
- to assist with daily set-up and end-of-day procedures.
- to issue entry tickets and provide till cover as required.
- to drive the electric shuttle bus for visitors when
required.
- to assist with occasional out-of-hours events.
- to be responsible for the processing and safe accounting
of cash, cheque, and credit card transactions.
- to monitor all aspects of the site, its use, and its
enjoyment by visitors.
- to assist with learning & outreach group visits as
appropriate.
3. Fundraising & Supporter Scheme
- to act as member liaison for the Supporter / Friends
scheme and to process applications (new and renewals).
- to train seasonal front of house staff in the benefits of
the Supporter / Friends scheme and how they can sell and process applications.
- to contribute to and support the administration of
Supporter / Friends benefits e.g. drafting newsletters.
- to maintain the database of Supporter / Friends and donors
and all other administration, including Direct Debits, relating to the scheme.
- working with the Business Development Manager to ensure
Friends are invited to special events, ensuring they get priority booking and
discount to paid events and general marketing.
- to contribute to and support fundraising and sponsorship
initiatives as required.
4. General
- to work within and
implement the Society’s policies on security, disaster, emergency procedures
and health & safety.
- to always take reasonable care of your own health and
safety and to maintain an awareness of the wellbeing and health & safety of
Volunteers.
- To undertake any other tasks and duties reasonably
required by the line manager.
APPLY NOW!